VP Operations

About the job Company Description Muslim Career Support (MCS) provides mentorships and resources to help individuals build their careers in a way that aligns with their values and long-term goals. The organization supports young Muslims who may face pressures from family, peers, and work environments while striving to maintain their religious obligations and professional ambitions. Founded by members of the Muslim community, MCS offers free resources, guidance, and mentoring to help people make informed career choices and thrive while safeguarding their Islamic identity. MCS also creates opportunities for volunteers to become mentors and collaborate on shared initiatives with a common purpose, fostering a supportive, mission-driven network. Role Description The Vice President Operations is a full-time remote role responsible for overseeing the operational strategy and day-to-day execution across Muslim Career Support’s programs and initiatives. This role leads the design and optimization of processes for mentorship, resource delivery, and partner collaborations to ensure consistent, high-quality service to community members and stakeholders. The Vice President Operations manages budgets and P&L for key initiatives, establishes performance metrics, and drives continuous improvement to support organizational growth and impact. Daily responsibilities include coordinating cross-functional projects, supervising operations staff and volunteers, monitoring customer service standards, and aligning operational plans with the organization’s strategic priorities and values. The role also involves building relationships with external partners, identifying opportunities for expansion, and reporting operational performance to senior leadership and the board. Qualifications Demonstrated strength in Operations Management and Project Management to design, implement, and refine processes across programs and teams. Proficiency in Strategic Planning to translate mission and vision into actionable operational roadmaps and measurable outcomes. Experience with P&L Management, budgeting, and financial oversight to ensure sustainable operations and responsible use of resources. Background in Customer Service to maintain high standards of support and engagement for mentees, mentors, and partners. Leadership experience in a nonprofit, social impact, or mission-driven organization, preferably with community-focused initiatives. Strong analytical, problem-solving, and decision-making skills, with the ability to manage multiple priorities in a remote environment. Excellent communication and stakeholder management skills, including the ability to collaborate with diverse community members and partners. Bachelor’s degree in Business, Operations, Management, or a related field; an advanced degree or relevant certifications are an advantage. Familiarity with or openness to learning about the career challenges faced by Muslim professionals and sensitivity to faith-based considerations in the workplace. Requirements added by the job poster • 21+ years of experience in Management • Master's Degree