Founding Senior Operations

Role Description The Founding Senior Operations Manager – Launch is a full-time remote role responsible for building and overseeing core operational processes as the company scales. This role leads day-to-day operations, including designing workflows, standard operating procedures, and launch plans for new markets, services, or properties. The individual will coordinate cross-functional projects, manage timelines and deliverables, and ensure smooth communication between leadership, internal teams, and external partners. Responsibilities include implementing tools and systems, monitoring operational metrics, resolving issues, and continuously improving efficiency and service quality. This position is expected to act as a strategic partner to leadership, providing insights, reports, and recommendations to support growth and long-term operational stability. Qualifications Demonstrated experience in operations management, program or project management, and process design in a growing or startup environment. Strong skills in planning, organizing, and prioritizing work, with the ability to manage multiple projects and deadlines simultaneously. Experience setting up and optimizing workflows, procedures, and tools to support remote teams and scalable operations. Comfort working with data, metrics, and reporting to track performance and drive decision-making. Excellent written and verbal communication skills, with the ability to collaborate across functions and influence stakeholders. Ability to work independently in a remote setting, exercise sound judgment, and take ownership of outcomes. Background in real estate operations, property management, or a related field is strongly preferred. Bachelor’s degree in Business, Operations Management, Real Estate, or a related discipline, or equivalent practical experience. Experience with modern productivity and collaboration tools (e.g., project management platforms, CRM systems, cloud-based document tools). Commitment to inclusive, ethical, and customer-focused practices, with a continuous improvement mindset.